Returns & Refunds
Last updated 2 October 2026
What can be returned
Returns are accepted only when:
- the item arrived damaged or defective, or
- you received the wrong item (wrong product, colour or size from what you ordered).
We don't accept returns for change of mind or a size that doesn't fit. [ISI: confirm, or describe any exception.]
Items must be unused, unwashed and with tags attached, except for the defect itself.
Time limit
Request a return within 7 days after your order is marked Completed.
How to request a return
- Open Account → Orders and choose the order.
- Click Item arrived damaged or wrong?, describe the problem and upload a photo.
- We review your request and reply on the same page (and by email).
- If approved, the return address is shown on your order page. Send the item back and enter the return tracking number there.
Return shipping cost: [ISI: e.g. paid by the store for damaged / wrong items].
Refunds and exchanges
Once we receive and check the item we either send a replacement or refund you, as agreed in the request.
- QRIS payments are refunded through our payment partner to the original account.
- Bank virtual account payments are refunded by bank transfer; we'll ask for your account details.
- Refunds are usually completed within [ISI: number] working days after we receive the item.
Questions
Contact us via WhatsApp or LINE (links at the bottom of the page).